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Frequently asked questions

What makes you different?

The one thing that really sets our courses apart from our competitors is the unlimited, 1-2-1 support we offer our learners. This includes in-depth feedback on their tutor-marked assignments, help with all aspects of their studies, and tailored careers advice after they finish.

Do you offer a cooling off period?

Yes. We provide a 14 day money back guarantee, which means you are entitled to a full refund if you find that your course isn’t suitable.

What certifications will I get?

At the end of your course you will receive a Certificate of Achievement from endorsed under The Quality Licence Scheme, and a Learner Unit Summary (which lists the Units you have completed as part of the course).

In addition, you will receive the accredited CMP diploma, which is recognised in the UK and beyond.

Are your courses recognised?

Yes. Our courses are recognised in most sectors of the worlds of copywriting, proofreading, media, SEO and publishing. Our learners have gone on to get great jobs, and many organisations use our courses for staff training.

Are your courses recognised overseas?

Yes. We have students in more than 100 countries. And you can trust us, as we are accredited by an international accrediting body – The European Association for Distance Learning.

They promote excellence in worldwide online study, so international students can verify our quality before they enrol.

Are you accredited?

Yes. We comply with the very highest external standards. We are:

Each organisation has its own standards, code of practice and complaints procedure, so you can enrol with complete confidence.

How long have you been running?

We started in 2003 with just one course and one student. Since then, we have become one of the UK’s most successful online colleges. Helping thousands of individuals learn new skills, and working with organisations all over the globe.

Can I study with you if I’m a beginner?

Yes. Many of our learners are complete beginners. We deliver our courses in simple, easy to manage stages, and you’ll have a personal course tutor to help you every step of the way.

Can I apply for jobs using the certifications?

Yes, many of our learners use the certifications on their CV to apply for jobs.

Will your courses help me to get started as a freelancer?

Yes. We offer full support after the course, and give each learner expert advice on starting out as a freelance. This includes advice on which rates to charge, which agencies to join and how to market yourself in the correct ways in order to attract clients.

Can your courses be used for staff training?

Yes. Many organisations, including Arsenal FC, BT, Disney, Domino’s Pizza, John Lewis, Vodafone and Waitrose use our accredited courses to train their staff.

Our courses are flexible, which means you can fit them around your work commitments and apply your new skills to your job as you learn them. You will also have lifetime access to the materials, so you can refer back to them later if you need to.

How long does it take to complete a course?

Our courses are completely flexible, which gives you the freedom to study at your own pace and fit your course around your lifestyle.

On average, most people who commit 4 hours per week to their studies will usually complete their course within 4 months, but you can study as quickly or slowly as you want to, without the pressure of deadlines.

How do your courses work?

When you register for one of our online courses, you receive your own account in our Online Learning Area, where you can access your course materials, chat to other learners, contact your tutor and complete your assignments.

Your learning material will be presented in different formats, including:

  • Microsoft Word documents
  • ebooks or PDFs
  • links to videos, podcasts and other websites

Online study is completely flexible. You can enrol when you like and begin when you are ready. Please watch the video below to see how our courses are delivered.

How much tutor time do I get?

We are one of the only online colleges that offers unlimited tutor support. This means you can contact your tutor with questions at any point during your course, and they will usually reply the same working day. This support also includes expert careers advice, help looking for work, help with CVs and covering letters, interview preparation and much more!

Are your tutors professionals?

Yes, all of our tutors are active industry professionals within their fields. You can find out more about our tutors here

Can I resubmit assignments if I fail?

Yes. If you fail an assignment, your tutor will point out where you went wrong, and will give you constructive feedback which should help you achieve a pass grade when you resubmit.

Will I have to start straight away?

If you enrol on to any of our courses, you are under no obligation to begin straight away. Our courses are designed to be as flexible as you need them to be, so you can book your course and begin studying it whenever you are ready.

Can I pay for my course monthly?

Yes you can pay for any of our courses using monthly instalments. Please see our payment options page for more information.

When can I enrol?

You can enrol on our courses 24 hours a day, 365 days a year! Upon enrolment, you’ll receive your login details and enrolment pack, which means you can get started immediately… if you want to.

How can I enrol?

You can enrol on a course by visiting the course page, and by clicking of the yellow “Buy this course” buttons. This will bring up an enrolment form for you to complete.