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Refund policy

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Our course materials are classified as digital content by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When you enrolled, you ticked a box and agreed to waive your legal rights to cancel the course and receive a refund within 14 days.

We therefore have no legal obligation to refund course fees under any circumstances.

However, we may consider a discretionary goodwill payment if you face unexpected hardship: eg, bereavement, redundancy, serious injury or serious illness, which make it impossible for you to complete the course in the long-term.

In these circumstances, we will ask to see evidence: a letter from a doctor, employer, solicitor, or other relevant authority or organisation.

Then we will make a decision whether to offer a goodwill payment. The decision is fully at our discretion.

Our refund policy is legally binding, and forms part of the Terms and conditions and the Student learning agreement which you accepted when you enrolled. It does not affect your statutory rights.

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