Our course materials are classified as digital content by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
When you enrolled, you ticked a box and agreed to waive your legal rights to cancel the course and receive a refund within 14 days.
We therefore have no legal obligation to refund course fees under any circumstances.
However, we may consider a discretionary goodwill payment if you face unexpected hardship: eg, bereavement, redundancy, serious injury or serious illness, which make it impossible for you to complete the course in the long-term.
In these circumstances, we will ask to see evidence: a letter from a doctor, employer, solicitor, or other relevant authority or organisation.
Then we will make a decision whether to offer a goodwill payment. The decision is fully at our discretion.