We do not issue refunds.
Our course materials are classified as digital content by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
When you enrolled, you ticked a box and agreed to waive your legal rights to cancel the course and receive a refund.
We, therefore, have no legal obligation to refund course fees under any circumstances.
Our refund policy is legally binding, and forms part of the Student Learning Agreement which you accepted when you enrolled. It does not affect your statutory rights.
We regard each person as unique. We believe in their potential.
We will treat all students and enquirers with courtesy, dignity, and respect, and will not discriminate against them because of their:
- sexual orientation
- ethnic origin
- marital status
- caring or parental responsibilities
- criminal convictions
We only reject someone’s enrolment if:
- in our judgement, a course is not suitable for them
- in our judgement, they are not suited to online learning
- they do not accept our Student Learning Agreement
- they cannot afford the fee, although we try to help them if we can
Client care policy
We will try our best to:
- adhere to our accreditors’ codes and standards
- be courteous, friendly, and helpful
- answer your emails and calls personally and quickly
- keep our promises
- give you honest, informed and objective advice
- help you find another provider if we are not right for you
- store your information securely and confidentially
- strive to be carbon neutral
- apologise quickly when we make a mistake, and put things right straight away
If something goes wrong, please message us via the Online Learning Area. We will respond within two working days.
Please do not make complaints on social media. However, if you deal with an issue publicly, we will respond publicly.
It is also worth rereading our Student Learning Agreement before you complain. It explains our responsibilities, and yours, and may help to avoid any misunderstandings.
However, if you want to make a formal complaint, please follow this process:
- Please email us put the word “Complaint” in the subject field, and explain the issue.
- We will:
- reply within two working days
- research the issue thoroughly
- email you the outcome
- put things right if necessary
If you are not satisfied with our response, please contact the ABCC, our accreditors.
You may also conduct Alternative Dispute Resolution (ADR) via the European Commission Online Dispute Resolution portal. See more information