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Our policies

Refund policy

Our course materials are classified as digital content by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When you enrolled, you ticked a box and agreed to waive your legal rights to cancel the course and receive a refund within 14 days.

We therefore have no legal obligation to refund course fees under any circumstances.

Our refund policy is legally binding, and forms part of the Terms and conditions and the Student learning agreement which you accepted when you enrolled. It does not affect your statutory rights.

Client care

Students smiling with their thumbs upOur reviews demonstrate our commitment to friendly, fast, and fantastic client care.

We want you to feel like the only student we have.

If you deal with us, we will try our best to:

  • adhere to our accreditors' codes and standards
  • be courteous, friendly, and helpful
  • answer your emails and calls personally and quickly
  • keep our promises
  • give you honest, informed and objective advice
  • help you find another provider if we are not right for you
  • store your information securely and confidentially
  • strive to be carbon neutral
  • apologise quickly when we make a mistake, and put things right straight away

Equal opportunities and diversity

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We regard each person as unique. We believe in their potential.

We are proud to be working with people in 106 countries.

Our students come from some of the richest backgrounds, and some of the poorest.

They cover all age groups, and all genders and orientations. Some have special needs.

We will treat all students and enquirers with courtesy, dignity, and respect and will not discriminate against them because of their:

  • genderA man celebrating holding a large key
  • sexual orientation
  • race
  • colour
  • ethnic origin
  • nationality
  • disability
  • marital status
  • caring or parental responsibilities
  • age
  • criminal convictions

We only reject someone's enrolment if:

  • in our judgement, a course is not suitable for them
  • in our judgement, they are not suited to online learning
  • they do not wish to accept our Student learning agreement
  • they cannot afford the fee, although we try to help them if twe can

Complaints policy

See details

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