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Complaints policy and procedure

We hope that all of our students will have an enjoyable experience with us.

However, if you have a complaint about any aspect of the course, or your learning experience, please email us at courses@collegeofmediaandpublishing.co.uk and tell us about it.

It is best not make complaints on social media. However, if you deal with an issue publicly, we will respond publicly.

You may find it helpful to re-read our Student Learning Agreement before you make a complaint.

The agreement, which you accepted when you enrolled, explains our responsibilities, and yours, and may help to avoid any misunderstandings.

When we receive a complaint, we promise to:

  1. Reply within two working days.
  2. Do what we can to put things right.
  3. Let you know the outcome by email.

If a complaint is not resolved to your satisfaction, please email us at courses@collegeofmediaandpublishing.co.uk Put the word Complaint in the subject field.

We promise to:

  1. Acknowledge your email within two working days.
  2. Investigate the issue within seven working days.
  3. Let you know the outcome by email.
  4. Do what we can to put things right.

You may also approach the accrediting body that covers where you live:

If we are unable to resolve your complaint you may be able to conduct Alternative Dispute Resolution (ADR) via the European Commission Online Dispute Resolution portal. 

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