Our social media marketing courses emphasise the importance of security. Many organisations, big and small, have had their Twitter accounts hacked, and this causes serious disruption to their social media marketing activities.
One of our social media marketing course graduates works for a multinational business that had its corporate account taken over.
The marketing team found it was impossible to get the account back again.
To begin with, the hackers tweeted some offensive comments. But after a while they left the account dormant.
This meant that people searching for the company on Twitter still found the dormant account – sometimes before they came across the ‘real’ one.
So, if your Twitter account is hi-jacked, what do you do?
These steps may help:
- Try logging in with the old username and password.
- If you don’t know the password, click the Forgot Password on the login screen, and follow the instructions.
- Twitter will email you a Password reset link. But if you don’t receive it, then the hacker has changed the email address.
- If so, request a verification text to your phone. Obviously, this won’t work if you have changed the number you originally listed on the account – so make sure you check your account details regularly, and update them if necessary. If this doesn’t work, there’s nothing else you can do – Twitter won’t let you back in. So you’ll have to abandon the account and create a new one.
- Use better security next time!
See our social media marketing course