Editors have to check webpages, and that means making sure the FAQs are up to standard. We tell our proofreading course students that well-presented FAQs should:
- Use short questions: make sure each heading includes only one question, not several.
- Provide clear, comprehensive answers: there is no point in answers that are hard to understand or that take a long time to read. If a visitor reads an answer but is left with other questions, the answer has failed.
- Be self-contained: one answer should not link to another.
- Be written in plain, simple English: for a reading age of around 12.
- Be well spaced out: so they are easy to follow.
We’ll have more on this subject on the blog next week.
See our proofreading courses